Privacy Policy – AlSafwa Tours

Your Trusted Partner for Hajj and Umrah

WHAT INFORMATION WILL WE COLLECT?

AlSafwaTours understands and respects the importance of your privacy, and we are committed to safeguarding your personal information. In providing our services to you, we may collect personal information from you, and this policy outlines how we treat your personal data after it has been collected by any of our channels, including our website, call centre, and any future digital services or channels as they evolve.

We may collect all or some of the following information relating to you or other members of your party: names and contact/address details including telephone number and email address; credit/debit card or other payment details (including card number, cardholder name, and expiry date); special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements; dietary restrictions (which may disclose your religious beliefs). You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered “sensitive personal data.” We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

COOKIES

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, we recommend you visit https://www.aboutcookies.org for detailed guidance.

Currently, we operate an “implied consent” policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete alsafwatours.com cookies after visiting the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, or “Private Browsing” for Firefox and Safari).

SESSION COOKIES

We use a session cookie to remember your login and what you’ve added to the shopping basket. These are strictly necessary for the functioning of the website. If disabled, various functionalities on the site will not work correctly.

For more information on session cookies and their uses, please visit https://www.allaboutcookies.org/cookies/session-cookies-used-for.html.

PERSISTENT COOKIES FOR SITE ANALYTICS AND PERFORMANCE

Analytics (Google, DC Storm, etc.) are used to understand how the site is being used to improve the user experience. All user data is anonymous.

You can find out more about Google’s privacy practices at https://www.google.com/intl/en/analytics/privacyoverview.html.

Non-cross domain tracking uses first-party cookies only. These cookies are written under the domain of the site being tracked and store session and visit data for analytical purposes.

Cross-domain tracking uses third-party cookies to enable tracking across domains. If third-party cookies are blocked, a first-party cookie with limited tracking is used instead.

SOCIAL BUTTONS

On many pages of our website, you may find social buttons that allow you to share or bookmark content. These connect you to social networks such as Facebook, Instagram, or Google. Please be aware that these networks may collect data on your browsing behavior, even if you don’t click the button, especially if you are logged into your social media account.

You should review the respective privacy policies of these sites to learn how they collect and use your data, and how you can manage or delete your information.

EXTERNAL WEB SERVICES

We use several external web services to display content on our pages. As with social buttons, these external domains may collect anonymous information about your interactions, such as video views or map usage. If you are not logged into these services, your data will remain anonymous, but tracking of general usage may still occur.

PAYMENT PROCESSING

To process payments online, we require the billing address for the credit/debit card used. Our secure payment provider alsafwatours.com may require your card details. You may be charged a 4% processing fee by the bank.

For bank transfers, we only require proof of payment such as a receipt or transaction ID. When filling out consent forms, you may also be asked to attach identification, such as your Driving License (front and back) or proof of residence.

USE OF PERSONAL INFORMATION

We use your personal information to improve our marketing, analyze site usage, enhance our content and product offerings, and customize our site’s layout and services. These efforts help us better tailor our website to meet your needs.

We may use your email address to send newsletters or other communications that you have requested. You may opt out at any time. We may also use your information to resolve disputes, troubleshoot issues, and enforce our Terms and Conditions.

WHO MAY YOUR DATA BE DISCLOSED TO?

We only disclose your data to trusted partners who use it solely to fulfill your booking requests.

We will not share your data with other third parties unless required to fulfill your booking, purchase, or service requests, or as otherwise described in this policy. Your credit or debit card details are deleted immediately after payments to suppliers are processed.

We may be required to disclose your information to comply with applicable laws or government regulations. Airlines and travel authorities may also require passenger data for security purposes.

TRAVELER PROFILES

AlSafwaTours collects personal information when a booking is made. We also offer a feature where traveler profiles (for yourself and others) are stored to save time on future bookings. This may include traveler names, dates of birth, contact details, meal preferences, invoicing information, frequent flyer programs, and travel preferences.

This data is used solely to fulfill bookings, manage accounts, and for internal administrative purposes. If you provide information for other travelers, you must ensure they have consented to its use according to this policy.