Refund Policy

Effective Date: October 16, 2025

Website: https://alsafwatours.com/

Owned and Operated by: AlSafwa Tours

Address: Chicago, IL, USA

At AlSafwa Tours, we are committed to providing clear, fair policies regarding refunds. By booking our services or using this website, you agree to the terms outlined in this Refund Policy.

1. General Policy

Refunds are only provided in accordance with the terms below.

All refund requests must be submitted via email at info@alhajjtravels.com or through our customer support.

Refunds are issued to the original method of payment unless otherwise agreed.

2. Cancellations by Customers

• Full Refund: Requests made at least 30 days prior to the scheduled tour or service are eligible for a full refund, minus any non-refundable service fees.

• Partial Refund: Requests made between 7 and 29 days prior to the tour/service may be eligible for a 50% refund.

• No Refund: Requests made less than 7 days before the tour/service date are not eligible for a refund.

Special circumstances (e.g., visa issues, flight cancellations, or medical emergencies) may be considered on a case-by-case basis with supporting documentation.

3. Cancellations by AlSafwa Tours

If AlSafwa Tours cancels a tour or service, customers are entitled to a full refund of any payments made.

We may offer an alternative date or service, but the customer can opt for a full refund instead.

4. Non-Refundable Items

Certain fees or services are non-refundable, including:

• Processing or booking fees

• Visa or government-related fees

• Optional add-ons or upgrades purchased separately

5. Refund Process

• Refunds are typically processed within 7–14 business days after approval.

• Customers will receive a confirmation email once a refund is processed.

• The time for the refunded amount to appear in your account depends on your bank or payment provider.

6. Contact Us

For questions, clarifications, or to request a refund, contact:

AlSafwa Tours
📧 Email: info@alhajjtravels.com
📞 Phone: +1 (872) 263-9805
🏢 Address: Chicago, IL, USA

We strive to resolve refund requests promptly and fairly.

7. Governing Law

This Refund Policy is governed by the laws of the State of Illinois, USA.
Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Chicago, Illinois, USA.